Application Support Analyst – 3919

Contract

HIRECLOUT

Application Support Analyst – 3919 Sherman Oaks CA

Recession proof industry seeks Configuration Analyst for excellent early career opportunity in IT, Data, and Software Configuration. For those interested in mixing technology with helping people – this opportunity will be very exciting. Apply today!

 

What You Will Be Doing

  • Services external and internal customers by troubleshooting and resolving issues and answering questions related to our policy admin systems and portals for brokers, agents, and internal staff
  • Work with engineering on issues when required for resolution including communication of reproduction steps and root cause analysis
  • Tracks open tickets and produces reports detailing issue trends and customer service level agreement metrics
  • Creates training and tutorial documentation for internal and external clients
  • Regularly provides customer feedback on the effectiveness of online procedures/functionality and possible issues to Product Management and Engineering
  • Conducts internal/external training and product demonstrations
  • Provides guidance and training to other Application Support team members
  • Document all resolution steps for reference knowledgebase

What You Will Need

  • Excellent customer service, relationship-building, and communication skills
  • Robust analytical/troubleshooting skills
  • Strong experience with any SQL language and web services
  • Working knowledge of Kanban and Agile methodology
  • Works well under pressure   

 

Nice to Have

  • Bachelor’s Degree in Computer science

 

Why Us

Benefits and Perks:

  • Competitive Salary
  • Medical
  • Dental   

     

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position does not offer sponsorship.

 

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Tagged as: Application Support Analyst - 3919