Desktop Support Specialist – 3806

Our Client is a prominent player in the entertainment space. Join a thriving team upholding the excellence of film.      

What You Will Be Doing

• Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle
• Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other devices
• Provides highly satisfying services and support for all level of users in the Organization, including staff, members, and vendors
• Administers all duties in accordance with established policies, procedures, and practices
• Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation
• Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner
• Basic understanding and troubleshooting skills for IT hardware, software, and network     

What You Will Need

• 3+ years’ experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
• Must be a customer service focused, self-motivated
• Ability to interface effectively with end users and non-technical audiences
• Strong interpersonal skills with a positive and enthusiastic attitude
• Demonstrated ability to think “outside-the-box”, perform research, and operate independently to devise solutions to difficult problems
• Demonstrated ability to work with executives, staff, and vendors who have varying computer
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies and procedures with a positive attitude and communications (both to team members and other staff)
• Ability to create and maintain technical documentation
• Excellent oral and written communications skills   

Why Us

Benefits and Perks:

• Competitive Salary: $38 – $42 per Hour

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position does not offer sponsorship.

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REF: JOB-3806