Manager, Client Success (Hybrid) – 4433

Our client is a premier social PR firm   

What You Will Be Doing

• Lead, mentor, and develop a team of PR and talent publicity professionals, fostering collaboration and innovation.
• Oversee daily workflows to ensure tasks are executed efficiently and on time.
• Develop and communicate strategic plans aligned with media and business objectives.
• Conduct performance evaluations, set goals, and provide ongoing feedback to support professional growth.
• Facilitate team meetings and one-on-one check-ins to maintain strategic alignment.
• Ensure compliance with company policies, including accurate timekeeping and legal break adherence.
• Collaborate with the Brand team and coordinate efforts across all offices.
• Build and strengthen relationships with key media contacts through networking initiatives.
• Develop and implement PR strategies tailored to talent clients’ goals.
• Oversee the execution of integrated PR campaigns, press tours, and media events.
• Manage external communication efforts, including media, press, and public relations.
• Work closely with the UK office and brand team to maximize cross-office collaboration.
• Maintain a strong pipeline of opportunities, ensuring smooth execution by team members.
• Drive client satisfaction by building and maintaining strong, long-term relationships.
• Track retention metrics and report progress to leadership.
• Identify and onboard new PR clients, enhancing their market presence through strategic communications.
• Serve as the primary contact for key talent PR clients, providing high-level counsel and oversight.
• Manage all talent and PR accounts, stepping in during transitions as needed.
• Conceptualize and execute PR campaigns that generate meaningful media coverage.
• Collaborate with the creative team to craft compelling narratives that resonate with target audiences.
• Cultivate strong media relationships to secure high-value placements.
• Monitor and analyze campaign performance, refining strategies based on data and feedback.
• Provide regular reports to clients, the Head of Operations, and the CEO.
• Stay updated on industry trends, competitor strategies, and emerging technologies to inform PR initiatives.

What You Will Need

• 4+ years of entertainment PR experience, ideally in an agency setting, with a strong history of managing client accounts
• Experience leading at least two direct reports, with proven leadership and strategic planning abilities
• Expertise in developing and executing campaigns, setting objectives, and achieving results.
• Deep understanding of media, including digital and social platforms
• Highly organized, detail-oriented, and capable of managing multiple deadlines
• Proactive, energetic, and adept at media relations across diverse industries
• Well-connected with celebrities, VIPs, influencers, and industry professionals

Why Us

Benefits and Perks:

• Competitive Salary : $90,000 – $100,000 per Year
• Full Health, Vision, and Dental Coverage
• 401k  

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position does not offer sponsorship.

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REF: JOB-4433