Senior Renewals Representative (4597)

Job Title:
Senior Renewals Representative

Role Overview
This role sits within a global, enterprise SaaS organization that delivers AI-powered workforce and talent development solutions to organizations worldwide. The Senior Renewals Representative is a key contributor to customer retention and long-term account health across a defined portfolio of strategic customers. By building strong relationships and developing a deep understanding of each customer’s business needs, this role ensures clients continue to realize maximum value from their solutions.

The position focuses on driving seamless, on-time renewals, identifying opportunities to expand contract value, and supporting the broader customer journey to strengthen satisfaction and long-term partnerships. The Senior Renewals Representative collaborates closely with Sales Leadership, Account Managers, Customer Excellence, Customer Engagement, and Customer Support teams, serving as a trusted advisor throughout the renewal lifecycle by communicating value, mitigating risk, and ensuring commercial alignment.

Key skills for success include project management, communication, commercial acumen, relationship-building, and the ability to clearly and persuasively articulate value in a fast-paced, customer-facing environment.

Key Responsibilities:

• Develop and execute a structured framework for tracking, managing, and optimizing renewals within a strategic book of business

• Proactively engage customers and partners to guide them through a timely, organized, and customer-centered renewal process

• Prepare all renewal-related documentation, including pricing and quotes, and collaborate with procurement teams to support smooth contracting

• Partner closely with Account Managers to provide renewal visibility, surface risks, and address blockers

• Act as the project manager for each renewal cycle, aligning internal stakeholders with customer timelines

• Communicate product value and commercial alignment to support successful renewal outcomes

• Deliver an exceptional renewal experience that strengthens customer satisfaction and long-term partnership

Education & Qualifications:

• 2–4+ years of experience in renewals, account management, customer success, sales operations, or another customer-facing role

• Demonstrated experience managing renewal cycles or customer contracts in a SaaS or subscription-based business

• Strong project management skills with the ability to manage multiple timelines and stakeholders simultaneously

• Proven ability to articulate product value and communicate effectively with both customers and internal teams

• Experience using CRM and quoting systems (Salesforce, CPQ tools, or equivalent)

• High attention to detail with strong organizational and follow-through skills

• Ability to identify and mitigate renewal risks while maintaining a customer-first mindset

• Experience collaborating cross-functionally with Sales, Customer Success, Support, and Finance teams

• Solid commercial acumen with an understanding of contract terms, pricing structures, and revenue impact

• Excellent written and verbal communication skills

Preferred Experience:

• Experience supporting enterprise or strategic customer segments

• Background in SaaS, HR technology, learning technology, or similar enterprise software environments

• Familiarity with contract negotiation, procurement processes, or pricing strategy

• Experience with CPQ tools, revenue operations, or quote-to-cash workflows

• Ability to analyze customer usage data to identify trends, risks, or expansion opportunities

• Experience working with global customers across multiple regions

• Exposure to renewal forecasting or pipeline management

• Experience partnering with Account Managers on strategic account planning

• Track record of influencing customer outcomes without direct sales ownership

Why Us:

• Be part of a mission-driven organization shaping the future of work and workforce development

• Gain early exposure to strategic accounts and complex customer relationships

• Work cross-functionally with sales, customer success, and leadership teams

• Join a culture that values curiosity, innovation, and shared success

• Build foundational commercial and customer-facing skills with long-term growth potential

Benefits and Perks:

• Competitive base salary with additional variable compensation opportunities

• Eligibility for annual bonuses and program-specific awards depending on role and performance

• Comprehensive health, wellness, and benefits offerings

• Learning and development resources to support career growth

• Inclusive, collaborative, and growth-oriented workplace culture

Compensation:
The base salary range for this position is $53,800 – $86,100 USD, based on a full-time role. Compensation is determined by job-related factors including education, training, experience, certifications, location, business needs, and market demand. This range may be adjusted in the future and reflects geographic differentials where applicable.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.